We want you to love your Timex. If for any reason, you don’t, get expert help at +44 208 326 6940 or email@example.com.
We accept returns for timex.co.uk/timex.eu/timex.pl sales only. Purchases made from local stores must be returned to the original point of purchase.
If you are not completely happy with your watch, you must email us within 30 days to obtain a full refund.
All returns must be sent to:
Timex Group UK,
1000 GREAT WEST ROAD,
BRENTFORD MIDDX, TW8 9DW
Repayment will be made through the same payment means used to pay for the order.
Please return the watch with the original delivery note in the original box with all original packing material, manuals, warranty cards (not filled out) and any other materials that came with the watch.
You'll find a pre-paid label in your parcel, the pre-paid label is not valid for free returns if you are from the following countries Bosnia, Bulgaria, Croatia, Serbia. Please contact customer services direct: firstname.lastname@example.org for the return shipping information. For your protection, we recommend you insure or obtain a receipt of shipment. We cannot be held responsible for items we do not receive. Your return will be processed in approximately 10 working days.
To return a watch for credit, it must be in new condition. We cannot issue refunds for watches that show signs of use.
We cannot accept modified watches for credit. If links are added or removed from the bracelet we cannot accept the watch for return.
Exchanges after 30 days and worn watches are subject to our standard Warranty Policy. See Warranty information in product instructions for details. Timex reserves the right to qualify excessive use for a damaged product.
Customised items are crafted with care and engraved items are made specifically for individuals. Engraved items are considered final sale and are not eligible for refunds or exchanges.
Effective Date: April 27, 2015
Updated: May, 2018