We want you to love your Timex. If for any reason, you don’t, get expert help at 0208 326 6940 or

We accept returns for sales only. Purchases made from local stores must be returned to the original point of purchase.

If you are not completely happy with your watch, you must email us within 30 days to obtain a return authorisation. Customers must contact our customer service to obtain RMA number via The RMA number must be clearly marked on the outside of the package.

All returns must be sent to:

Timex Group UK,

If you purchased with a credit card, the original purchase amount, less shipping, will be credited to your credit card. If you purchased by cheque or money order, a refund cheque will be mailed to the billing address on your order.

Please return the watch in the original box with all original packing material, manuals, warranty cards (not filled out) and any other materials that came with the watch.

You are responsible for return shipping costs. For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive.

To return a watch for credit, it must be in new condition. We cannot issue refunds for watches that show signs of use.

We cannot accept modified watches for credit. If links are added or removed from the bracelet we cannot accept the watch for return.

Exchanges after 30 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details. Timex reserves the right to qualify excessive use for damaged product.

Customised items are crafted with care and engraved items are made specifically for individuals. Engraved items are considered final sale and are not eligible for refunds or exchange.

Effective Date: April 27, 2015
Updated: July, 2017