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Timex Group UK
1000 Great West Road
Brentford, Middlesex, TW8 9DW
0208 326 6940 Monday to Friday 9.00 a.m - 4.30 p.m
csd@timex.com

Where do I send my watch and how long will it take?

Your watch should be sent to Timex Group UK, 1000 Great West Road, Brentford,Middlesex, TW8 9DW. Turnaround is 1-2 weeks.

Can you tell me what it will cost to repair my watch that is no longer under warranty?

Repair charges vary depending upon the style, age, and condition of the watch. Any charges will be estimated and sent by e-mail or post before work is carried out.

My watch failed within the first year after I bought it, will I have to pay for repairs?

In most cases, problems with your watch in the first year will be covered by the terms of Timex's limited warranty. You will not have to pay for repairs to your watch that is covered by the warranty. There is, however, a £3.50 charge to cover postage and handling as specified in the warranty required (UK customers only)

My watch needs repair. Should I remove the strap before sending?

Your watch may be replaced with a similar model. If you have customized the strap or affixed a different type of strap, you may want to remove it before sending.

My watch is sentimental. Should I send it for repair?

Never send sentimental or engraved items for repair as your watch could be replaced and the original may not be returned to you.

Where can I find replacement watch straps?

Straps can be ordered through ourselves U.K only (U.S.A contact custserv@timex.com) . If watch is a digital we would require the 3 numbers off the back of the watch to identify model of watch.

If watch is an analogue a picture of the watch would need to be e-mailed to us. Strap prices vary from £6.50-£13.00 loose (Straps with spring bars) to £35.00 for integral fitted straps (Watch needs to be sent in). Phone 0208 326 6940 to order over the phone or e-mail csd@timex.com

Can you explain your repair or replace policy for warranty service?

As stated in the limited warranty, Timex may repair your watch or replace your watch with an identical or similar model. Your watch should be sent to us at our full postal address with a covering letter, including your full name and address,phone number and e-mail if available. Also include nature of the fault.

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